18 Restaurant Industry Statistics Operators Should know in 2021

Restaurant operators have been dealt a difficult hand throughout the pandemic. In order to stay ahead, they have had to embrace mobile app ordering and contactless delivery like never before. Let’s take a look at what this means for both consumers and operators alike. We put together 18 restaurant industry statistics operators should know in 2021.


Restaurant Industry Statistics Operators Should know in 2021


Contactless Ordering

  • Restaurants that are using online ordering for delivery and takeout expect 62% of revenue to come through those channels. (Square)
  • 67% of consumers prefer to use a restaurant’s own website or app for food delivery. (Square
  • 3 in 4 restaurants plan on offering contactless ordering and payment options across all channels. (Square


Millennials and Gen Z use apps to order their food

  • 49% of Gen Z respondents are willing to try a new restaurant that offers drive-thru or pick up. (Bluedot)
  • 44% of consumers say local markets, restaurants, and grocery stores are the first small businesses they’ll return to in 2021. (Constant Contact)
  • Gen Z and Millennials lead the pack when it comes to fast food and delivery apps. They are 2X more likely to download a delivery app and 3.5X have ordered from fast food apps when compared to Baby Boomers. (Bluedot)
  • A whopping 88% of respondents believe that a drive-thru with 4 cars or more is considered a long line. (Bluedot)
  • 91% of restaurants have or plan to invest in automation technology. (Square)


18 Restaurant Industry Statistics Operators Should know in 2021


Online reputation is more important than ever

  • 68% of all adults say they’re more likely to purchase takeout food from a restaurant than they were before the outbreak. (National Restaurant Association)
  • 62% of those surveyed said a website has impacted their decision to order delivery or takeout from a restaurant. (MGH)
  • 56% of surveyed diners say that mobile-friendly websites are very important. (MGH)
  • 87% of consumers read online reviews for local businesses in 2020 – up from 81% in 2019. (BrightLocal


Restaurant Industry Statistics Operators Should know in 2021



Restaurant ordering trends to consider

  • Online driven sales will continue to grow and reach more than half of the industry by 2025. (Incisive)
  • 76% of restaurants plan to continue offering contactless tech. (Square)
  • The average restaurateur expects that 62% of their 2021 business revenue will come from delivery and takeout. (Square


18 Restaurant Industry Statistics Operators Should know in 2021


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